PROJECT.D HK ("we" or "the store") respects personal-data privacy. This policy explains how we collect and handle personal data through the store, orders and customer communications. Please read it together with our Terms and Conditions.
Information collected
When you browse, order, arrange collection or delivery, pay or contact us, we may collect the information you provide, including your name, email, telephone or WhatsApp number, recipient's name and phone number, delivery address, order details, payment proof and information relevant to your enquiry. If you provide another person's delivery information, please tell that person beforehand that it will be used to process the order and delivery.
Purposes and whether information is required
We use relevant information to process and manage orders, verify payment, arrange MTR meet-up or SF Express delivery, contact customers, handle enquiries and after-sales matters, and, where needed, manage accounts, disputes and applicable legal obligations.
Contact, payment and collection or delivery details required to complete an order must be provided according to the chosen methods. Without necessary information, we may not be able to verify payment, process the order or arrange collection or delivery. Marketing communications and other information not required for the transaction are optional; declining marketing does not affect normal order processing.
Disclosure
Where necessary for these purposes, information may be provided to service providers supporting the store, including SHOPLINE or other store technology providers, providers involved in payment or payment verification, and delivery providers such as SF Express when delivery is arranged. If you contact us using WhatsApp, that communication also involves the messaging service. Information may also be disclosed to relevant authorities where required or permitted by law.
Service providers may process relevant information in or outside Hong Kong. We will handle the information and service-provider arrangements in accordance with applicable law.
Direct marketing
With your prior consent or indication of no objection, we may use your name, email address or phone number to send information about our cards, related products and promotions. You may ask us to stop direct marketing at any time, free of charge, using the contact details below. We will handle the request as required by law. We will not provide your data to another person for their own direct marketing unless we have obtained consent as required by law or the law otherwise permits it.
Retention and security
We retain personal data only for as long as needed to fulfil the purposes of collection, or as needed for applicable legal obligations, accounts or disputes. Data no longer needed will be handled in accordance with applicable law. We will take reasonable and practicable steps to protect personal data against unauthorised or accidental access, processing, deletion, loss or use.
Cookies
Our website or service providers may use cookies or similar technologies to support the shopping cart, login and website operation and, where applicable, understand website use. You may manage or delete cookies through your browser, but some store functions may be affected. Use of these technologies is subject to applicable law.
Access, correction and contact
You may request access to or correction of personal data held by us in accordance with applicable law, or ask questions about this policy. Please contact the person responsible for personal-data enquiries:
PROJECT.D HK — Personal Data Enquiries
Email: projectd852@gmail.com
WhatsApp: +852 6071 5608
Policy updates
We may update this policy when services or legal requirements change. Updates will be published on this page. New uses of personal data will be handled in accordance with applicable law.